Completely revised and updated, this acknowledged leader in its field has long been the source that supervisors in industry, service enterprises,rnnon-profit organizations, and government turn to for support and guidance. Virtually everything a supervisor needs to know to handle thernday-to-day problems of the job are presented in this book. Over 500 job-related subjects, ranging, from huma relations and employee produc-tivity to career development and stress management, are covered in this comprehensive text. Learning techniques, case studies, and numerous action checklists make the guide a practical program for self-paced study. In addition, all new behavioral model dialogs at the end of the first six parts hel readers master such basic skills as performance appraisal, criticism, and discipline.