Designed to meet the needs of anyone involved with business correspondence. Whether you are writing a sales letter or thank-you letter, a response to a customer’s complaint or a complaint letter of your own, you will find authoritative solutions to the problems you face most often. Webster’s Guide to Business Correspondence is fully indexed for quick and easy reference.
Key Features
~ Style in Business Correspondence: The Business Letter as Image Maker-Letter Balance and Letterhead Design—The Individual Parts of Business Letters—Stylings for Envelope Addresses.
~ Forms of Address: Proper use of conventional forms of address.
~ The Mechanics of Writing: Punctuation—Capitals, Italics, and Quotation Marks—Plurals and Possessives—Compounds—Abbreviations—Numbers.
~ Composition and Grammar: Definitions and descriptions of grammatical elements and advice about their use.
~ Tone in Writing: Achieving a More Original Writing Style.
~ Composing Letters: Guidelines and Sample Letters.
~ Correspondence with United States Government Agencies.
~ Using the Mail: Outgoing Office Mail—The Postal Service—Other Delivery Methods.